Returns and Refunds
If your order has arrived and it is faulty or damaged then please notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item. For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.
If you have simply changed your mind or no longer require the item(s), you must notify us within 7 days from receiving your order that you wish to return it.
The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, West Sussex, PO229QU. In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.
We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition
WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.
Returning faulty fitted spares must be accompanied with contact information for the qualified installer. (This information is required by the manufacturers of the spare parts for any product warranty)
Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.