Returns and Refunds

If your order has arrived and it is faulty or damaged then you must notify us immediately or within 24 hours and we will arrange for a replacement or refund of the item.  (It needs to be within this time period for us to make claims with our couriers)  For these situations we have a pre paid returns process which will be advised once you have notified us. We require the packing slip to be returned with the item so we can identify your return.

If the item you have received is not as advertised or does not fit the model it is listed for then we will also provide details of a pre paid return.   In these circumstances and to prevent abuse of our free post return service we will require you to forward us the details of the appliance you purchased the items for including model number and serial number and also a photograph of the model plate.

Please note: If your return qualifies for a free return and your goods are returned without using the pre paid service issued by us then we are unable to reimburse for postage costs you incur returning the goods.

If you have simply changed your mind or no longer require the item(s), you must notify us within 14 days from receiving your order that you wish to return it.

The item(s) must be in their original unused and unopened and resalable condition for a full refund or supply of different goods, If they are not then we are sorry but we are unable to accept them. Our return address is SJD Supplies Ltd, Unit 4C Dickinson Place, Bognor Regis, PO229QU.  In these circumstances it is your responsibility for the costs of returning the goods and the goods remain your responsibility until we receive them.

We require the packing slip to be returned with the item so we can identify your return, refunds will be issued once goods are returned in satisfactory condition

WARNING: Safety first - avoid injury. Replacing parts within electrical appliances should only be undertaken by suitably trained persons, with the appliance disconnected (unplugged) from the mains supply.

Returning faulty fitted spares must be accompanied with contact information for the qualified installer.  (This information is required by the manufacturers of the spare parts for any product warranty)

Appliance spares purchased for any gas appliance must only be fitted and inspected by a gas engineer registered on the gas safe register.

Should you be concerned or require more information as to your statutory rights please refer to www.businesscompanion.info

Website Reviews

5 stars
27 Mar

Did the job

Better design than the original. The barrel shaped adaptor was a better fit than the original Read more

Alan

5 stars
26 Mar

Hoover bags

great quick delivery and product much cheaper than maker’s bags. Read more

Elizabeth

5 stars
25 Mar

Good spares good value and quick delivery

Excellent service quick and good value Read more

Paul

5 stars
19 Mar

Oral b

Excellent service Read more

Carl

5 stars
19 Mar

Miele

First class Read more

Carl

5 stars
18 Mar

Tumble dryer belt

Received quickly, excellent service and affordable price thank you. Read more

Sharon

5 stars
14 Mar

Replacement thermostat

I have had to replace the thermostat in my hot point fridge freezer on several occasions. The parts Read more

Dr. Ewen A. M.

5 stars
11 Mar

fast cheap delivery

from ordering to being delivered was really quick and came very well packaged Read more

paul

5 stars
5 Mar

efficient, reasonable

Easy to find, quick to deliver, reasonable pricing Read more

I E F

5 stars
4 Mar

Excellent

Andrew

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